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Terms of Service


Terms of Service

GLIS requires a date, time, location and any pertinent information relating to the requested services for the event.


The interpreter may be invited, but not compelled, to stay beyond the contracted time at an additional charge.


An interpreter can remove him/herself from any situation that compromises their safety and/or if the event does not match the description given when booking.


If, due to unforeseen circumstances, the interpreter is unable to continue or attend an event the agency will contact the client at the earliest opportunity.  The agency will then find a replacement interpreter who shall be equally qualified for the event.

Cancellation Policy


Cancellation Policy

In the event of a cancellation, 96 hours, or 4 business days, notice is required for full or partial day assignments or the full amount will be billed.  If the event occurs over multiple days, 7 business days are needed for cancellation or the full bill will be invoiced. 


Payment is required 30 days from date invoice is received, failing to pay in the allotted time period will result in a late fee of 2% per month.  Payments can be made by cheque or e-transfer.  

If there are any issues or further questions, please feel free to contact us



Still have a question?

If you cannot find answer your question in our FAQ, you can always contact us. We will answer to you shortly!

View more here:

The Accessibility for Manitobans Act (AMA)

Accessibility for Ontarians with Disabilities Act (AODA)

Accessible Canada Act (ACA)

Nova Scotia Accessibility Act (NSAA)

United Nations Convention on the Rights of Persons with Disabilities (UN-CRPD)

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